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AIntensify and Ferryhopper Join Forces and Ferryhopper Join Forces to Revolutionize Customer Service in the Ferry Industry

Hanover, Germany -, a leading provider of voice and text analytics solutions, is delighted to announce its strategic partnership with Ferryhopper, a renowned online platform for booking ferry tickets. Together, they are poised to transform customer service in the ferry industry through advanced text analytics capabilities.

In an era where exceptional customer service is a key differentiator,'s innovative technology aims to empower travel companies to enhance their customer support operations. By analyzing customer requests and automatically understanding their content, enables travel companies like Ferryhopper to deliver personalized and efficient service.

"Our partnership with Ferryhopper marks an important milestone in the travel industry," said Markus Stumpe, CEO of "'s cutting-edge text analytics technology is designed to cater to the diverse needs of the travel industry, including ferry services. By leveraging our expertise, we can help Ferryhopper improve their customer service processes, streamline operations, and provide an exceptional ferry booking experience for their customers."'s AI-powered system is trained on Ferryhopper's specific insights and instructions, ensuring accurate understanding of customer requests and efficient handling of inquiries. This enables Ferryhopper's contact center agents to provide timely and relevant responses, resulting in improved customer satisfaction. For specifically designed use cases and after a first trial phase, the AI even takes over to answer the customer’s request. This allows a 24/7 support for the customer and sets them apart from the competition.

"Ferryhopper is dedicated to simplifying the ferry booking process and providing outstanding customer service," said Aiden Short, CCO at Ferryhopper. "Teaming up with allows us to leverage their advanced text analytics capabilities, enhancing our ability to understand and address customer requests promptly and effectively. The AI's automatic reply feature is invaluable in handling routine inquiries, enabling our agents to focus on more complex customer needs. Our partnership with strengthens our commitment to delivering exceptional service to our customers."'s technology offers a range of benefits for travel companies and their customers. By harnessing the power of AI-driven text analytics, travel companies can gain valuable insights into customer preferences, identify emerging trends, and make data-driven decisions to enhance their services. Customers can expect faster response times, personalized assistance, and a seamless booking experience. Based in Hanover, Germany, is at the forefront of delivering cutting-edge solutions for the travel industry. Their expertise in voice and text analytics positions them as a leading provider of innovative technology for customer service optimization.

Ferryhopper, headquartered in Athens, Greece, is a well-established online platform for booking ferry tickets. Their commitment to simplifying the ferry booking process has made them a trusted choice for travelers seeking seamless travel experiences.

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