Transform the way you understand what is happening in your calls with our state-of-the-art speech recognition technology. Everything is processed automatically shortly after the customer hang up.
Our AI-based voice service offers valuable insights into your calls, including the purpose of the call, resolution rate, and sentiment score, allowing you to easily understand customer satisfaction and many more with your newly transcribed calls.
​Call Center Management
​What to expect from our solution
With this data, you can prepare for FAQ’s and topics can also be addressed on the website or by email, reducing the time agents spend on handling inquiries of a customer support nature. Beside that it allows you to better understand you most important calls reasons and to optimize them. One option is using our real-time support.
How can you get access to our solution?
The access to our solution is very easy. Just record the calls every day and transfer the calls to us. If you have the metadata available, that would also be helpful (e.g. time stamp, call duration, in/outbound). You can do this via transferring the data to us or we provide you with a cloud storage link.
That is all you have to do. We do the rest, no technical implementation required on your end.
​Recorded Calls Files
​Dashboard
How can I analyze the data?
We provide you with an easy-to-use dashboard and you can start right away. We also offer access to the data via api, so you can visualize the data in your own environment, e.g. via Tableau.
Our 24/7 service is automatically able to
detect the caller intention
analyze the call sentiment
identify if the caller intention was solved
summarize the call in a few sentences
​What's included on
dashboard?
On Dashboard, all this display in one place! Access all of your call analysis ithrough a user-friendly web-based dashboard! Whenever a call is processed, the dashboard gets updated and you can easily analyze the calls. The dashboard could also include the emails or other communication channels.
Our onboarding process is extremely simple, allowing you to quickly start using our services. You can easily access our analysis through a user-friendly dashboard or API.
Check out our videos!
